Privacy Policy

At Graze & Coe, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.
Last updated: February 2026

Information You Provide to Us
When you use our website, we may collect personal information that you voluntarily provide, including:

• • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Event details (such as date, location, guest numbers, dietary requirements)
  • Any other information you choose to include in your message

This information is collected when you:

• • Submit an enquiry form
  • Place an order through our website
  • Contact us directly by email or phone

Order & Transaction Information
If you make a purchase through our website, we collect information necessary to process and fulfil your order, including:

• • Billing details
  • Delivery details
  • Order information

We do not store or have access to your full card details.

Online payments are processed securely through our third-party payment provider(s), such as Square. These providers handle your payment information in accordance with their own privacy policies and security standards.

Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:

• • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the site

This data helps us understand how visitors use our website and improve the overall experience.

We use your information to:

• • Respond to enquiries and provide quotes
  • Process and fulfil orders
  • Communicate with you about your booking or purchase
  • Manage payments and deliveries
  • Improve our website and services
  • Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

Our website uses cookies to:

• • Ensure the site functions properly (for example, shopping cart functionality)
  • Improve website performance
  • Analyse visitor behaviour

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

We may share your information with trusted third parties where necessary to:

• • Process payments
  • Deliver orders
  • Host and maintain our website
  • Provide technical or administrative support

These service providers are required to keep your information secure and confidential.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• • Fulfil the purpose it was collected for
  • Meet legal, accounting, or regulatory requirements

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request erasure of your personal data in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to the processing of your data where we rely on legitimate interests
  • Request transfer of your data to you or another service provider (data portability)

If you would like to exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Graze & Coe
Email: hello@grazeandcoe.com